Frequently Asked Questions
Q1: What is the minimum order quantity (MOQ)?
A: The MOQ is 1 Set, and sample orders are acceptable for quality evaluation.
Q2: What are your payment terms?
A: We accept T/T, L/C at sight, PayPal, and Western Union. Typically, a 30% deposit is required for production, with the 70% balance against the copy of B/L.
Q3: How long is the lead time for production?
A: The lead time is generally 10-20 days, or 30-35 days for larger orders after receiving the deposit.
Q4: What kind of warranty do you provide?
A: We offer a 3-year warranty against manufacturing defects and lifetime consultation on any problems that may occur.
Q5: Do you offer OEM or ODM services?
A: Yes, we provide full OEM/ODM support including free HD product images, video, logo customization, and installation manuals.
Q6: What certifications do your products have?
A: Our products meet various international standards including CCC, ISO9001, FSC, and Oko-Tex Standard 100.