❓ Frequently Asked Questions
How can I start an order?
Send us an inquiry directly or email us asking for the price of your interested products to begin the process.
What are the shipping and delivery terms?
Lead time is 7-10 days for samples and 20-25 days for bulk orders. We load from Guangzhou or Shenzhen and accept EXW, FOB, CFR, CIF, and DDP terms.
Can the products be customized to my needs?
Yes! Most models can be customized by material, color, or size. We can even create new molds based on your specific design plans.
How do you handle quality control?
We have a professional QC team that tests products and packages before delivery, guaranteeing 100% satisfaction throughout mass production.
What are your standard payment terms?
Typically, we require a 30% deposit via TT, with the 70% balance due before loading. L/C and Trade Assurance are also acceptable.
Do you accept small quantity orders?
Absolutely. Every customer is valuable to us regardless of order size. We look forward to growing together with you.
Sitnova Furniture
